Because I realized today as I was loading the kids in the car that I was supposed to be volunteering in Max's class today. And I hadn't showered. Or gotten dressed. Or even washed my face the night before.
And then the lady who watches Cash while I volunteer texted to tell me that she can't watch him today.
And my super clean friend is coming to see our house for the first time tomorrow.
And I have a scout meeting tonight.
So here is the speed version of a story that I could talk your ear off for hours about...if I wasn't out of minutes on my phone.
My washer broke. It has been in storage for a few months, so who knows what went wrong.
I called a repair place.
They sent someone out the same day.
He told me what part it needed and said that he would call me and tell me a price.
Two days later he showed up to replace the part. (I DID pay an $80 service fee the first time he came which I was told would go toward the cost of repairs.)
AFTER he replaced the part he told me that it would be $275.
Less the $80 service fee.
He told me it was working and we were all set and he left.
I put in a load of laundry and water sprayed everywhere.
I called the repair place again.
I texted the repair
Two days later he came back.
But only in response to my text...the office had never mentioned my still non working washing machine to anyone!
He said he would go find the needed part and call me with a price.
This time he did.
The part was $300 with no guarantee that after he replaced it that I would have a working washing machine.
Ahhhh....I could feel the tears coming on.
I don't remember what I paid for my washing machine, but I KNOW I could replace it for less than $575!
I called the office again.
I explained my dilemma and they told me that they would call me back.
I called again and had to tell my story to someone new who promised to have a manager call me.
A manager called me but had no idea why he was calling so I explained my dilemma again.
This was my dilemma:
On their website not only do they 100% Guarantee your satisfaction, but they promise to tell you all needed repairs and an approximate cost on their initial visit.
There is an $80 service fee and if you decide to have them do any repairs that goes toward the cost of repairs.
If I had been told on the initial visit that I was looking at $575+ for repairs I would have politely declined and paid the nice boy his $80 service fee.
But now I have paid $275 and a broken washing machine.
So the manager tells me he is going to look into it and will call me back.
He leaves me a message later to call him back.
I call back but it is a cell phone with a full voicemail.
So I call back again...and again...and again.
Finally someone answers, but it isn't the first manager I talked to. So I retell my story.
Now if you know me, you will know how nice I am to strangers. Maybe not to the important people in my life, but I have all the patience in the world for strangers.
I didn't raise my voice, I didn't act annoyed, I was sweet and respectful.
But "T" was mean.
He told me that he didn't break my machine...blah blah blah....all the things you would expect from someone who has no customer service skills.
I told him that I was trying to have integrity here and I wasn't asking for a full refund. I agreed to pay the $80 just like I would have if the service call had gone the way it is guaranteed to go on their website.
Finally I said that my biggest concern now is that my husband will be home soon and I would like to get it resolved before that happens so that no one has to get yelled at on the phone.
He said that if someone calls to yell at him that he will just be done with the whole thing and hang up.
I was trying to make a joke about Joey being in law school and how hanging up on him will in no way be an end to the matter because around our house lately, everything is about the law. But before I could get three words out of my mouth "T" is SCREAMING at me.
"I DON'T CARE IF YOUR HUSBAND IS THE PRESIDENT OF THE UNITED STATES OF AMERICA!!"
He tells me that now I've gone and done it and now he is done with me...no one threatens him...blah blah blah.
I was getting flustered and he repeated over and over that he didn't care if my husband was the Pres. of the United States of America at least 5 times.
I finally told him that no matter the situation, I had been treated with respect all day until him and that I was treating him with respect and I would appreciate the same in return.
I can never understand why people will only help you if you YELL or cry like a baby.
So I calmly asked him to see what he could do for me and call me back when he had a solution.
I got off the phone and immediately started bawling.
So of course he would call me right back.
I couldn't get it under control that quick so he could tell that I was upset and crying and GUESS WHAT??
He immediately treated me with respect and apologized and we came to an agreement..in less than 2 minutes.
I hate that.
I can't make myself cry 90% of the time and I only yell at my family.
Anyway, it's been a few weeks, definitely longer than the 10 business days that I was promised.
So I had Joey call.
And they hung up on him.
SOMETIMES I HATE THE WORLD.
So tell me....how do you get your way? Yelling or crying??